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Archive for the "Digital Accessibility Maturity Model (DAMM)" Topic

The Digital Accessibility Maturity Model: DAMM Audit – Final Reporting and Follow-on Activities

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In my last three posts in the Digital Accessibility Maturity Model (DAMM) Series I introduced the DAMM Audit, discussed the initial kickoff meeting and artifact and operations reviews, and explained the preliminary observations, findings, and ratings portions of the DAMM Audit Process. The final two steps of the DAMM Audit Process include Final Reporting and optional Follow-on Activities. Final Reporting Within two weeks of sending the final audit findings, the audit team should present the findings onsite with all relevant stakeholders across applicable functional groups. This presentation serves several purposes. First, onsite delivery helps to raise awareness of digital accessibility activities across… Read More

The Digital Accessibility Maturity Model: DAMM Audit – Preliminary Observations, Findings, and Ratings

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In my last two posts in the Digital Accessibility Maturity Model (DAMM) Series I introduced the DAMM Audit, and discussed the first two steps when kicking off an audit.  After the initial kickoff meeting and artifact and operations reviews, the DAMM Audit Process progresses with Preliminary Observations, Findings, and Ratings. Preliminary Observations Upon completion of the primary data gathering stages, the audit team should develop a set of preliminary observations for the organization. The audit team should conduct a roundtable review with organizational stakeholders to review and comment on the preliminary findings. This roundtable would include a review of each dimension and… Read More

The Digital Accessibility Maturity Model: DAMM Audit – Preparation

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In my last post in the Digital Accessibility Maturity Model (DAMM) Series I introduced the DAMM Audit, used to assess the level of maturity of a digital accessibility program and identify gaps between the current practice and industry standard best practices. In preparation for a DAMM Audit, the organization will begin with a Kickoff meeting, followed by an Artifact Review and Operations Review. Kickoff At the beginning of the approved project, an audit director or designated audit project lead (either internal or from the external audit vendor) will teleconference with a designated organization project manager to confirm the goals, scope of work,… Read More

The Digital Accessibility Maturity Model: DAMM Audit – Overview

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In my previous posts in the Digital Accessibility Maturity Model Series I’ve introduced the 10 core dimensions of DAMM, the 3 dimensions of DAMM-HR, and the artifacts and aspects associated with each of the five levels of maturity for each dimension.  In the last four posts of this series I’ll discuss how to conduct a Digital Accessibility Maturity Model (DAMM) Audit to assess the level of maturity of a digital accessibility program and identify gaps between the current practice and industry standard best practices. DAMM Audits are used to: Provide benchmark-quality ratings of an organization’s current accessibility program; Identify strengths and weaknesses… Read More

The Digital Accessibility Maturity Model: DAMM-HR Dimension #3 – Staff Evaluations

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In my last post in the Digital Accessibility Maturity Model (DAMM) Series I covered the Reasonable Accommodations Dimension of DAMM-HR.  In this post I’ll discuss the Staff Evaluations Dimension, which measures the extent to which the organization has a defined process in place for evaluating staff competencies with respect to accessibility. Aspects Staff Evaluation Process – The level of maturity associated with analyzing staff competency with respect to accessibility. Job Descriptions – Organizational maturity regarding the creation and implementation of job descriptions. Artifacts Job Description Catalog – an internal catalog of job descriptions used for recruiting and promotion purposes. Reviews –… Read More

The Digital Accessibility Maturity Model: DAMM-HR Dimension #2 – Reasonable Accommodations

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In the last post in the Digital Accessibility Maturity Model (DAMM) Series I discussed Dimension #2 of DAMM-HR – Recruiting and Job Application.  In this post I’ll cover the second dimension of DAMM-HR – Reasonable Accommodations – which measures the extent to which the organization has a defined process in place for implementing accommodations in the workplace and job application process, and other changes need to address internal systems that are inaccessible. Aspects Reasonable Accommodations Analysis Process – The level of maturity associated with analyzing reasonable accommodations requests. Reasonable Accommodations Issue Resolution – Organizational maturity regarding the handling of reasonable accommodations… Read More

The Digital Accessibility Maturity Model: DAMM-HR Dimension #1 – Recruiting & Job Application

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In addition to the ten core dimensions of the Digital Accessibility Maturity Model (DAMM), there are three DAMM-HR dimensions pertaining to human resource processes related to accessibility – the Recruiting and Job Application Dimension, the Reasonable Accommodation Dimension and the Staff Evaluation Dimension The DAMM-HR Recruiting and Job Application Dimension measures the maturity of the recruiting and job application process as it pertains to people with disabilities. This is tied to the Reasonable Accommodations dimension as reasonable accommodations are required, if requested, for the entire job application lifecycle. Aspects Applicant Recruiting Process – Advertising on websites and social media, job fairs…. Read More

The Digital Accessibility Maturity Model: Dimension #10 – Training

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In my last post in the Digital Accessibility Maturity Model (DAMM) Series I detailed the Procurement Dimension of DAMM.  In this post I’ll discuss the Training Dimension, the aspects and artifacts associated with this dimension, and what each of the five maturity levels looks like for the this Dimension. (DAMM Definitions and Acronyms) The Training Dimension defines the level of maturity the organization has in providing all impacted roles in the development lifecycle appropriate and effective training. It is strongly linked to the Policies and Standards and Development Lifecycle Dimensions as it supports their effective organizational implementation. Aspects Training – The degree… Read More

The Digital Accessibility Maturity Model: Dimension #9 – Procurement

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In my last post in the Digital Accessibility Maturity Model (DAMM) Series I detailed the Support and Documentation Dimension of DAMM.  In this post I’ll discuss the Procurement Dimension, the aspects and artifacts associated with this dimension, and what each of the five maturity levels looks like for the this Dimension. (DAMM Definitions and Acronyms) The Procurement Dimension specifies the degree of maturity associated with including accessibility considerations in the procurement and vendor management activities of an organization, including purchases made by credit card. Aspects Solicitations – The degree to which relevant accessibility language is included in procurement solicitations. Contracts –… Read More

The Accessibility Maturity Model: Dimension #8 – Support and Documentation

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In my last post in the Digital Accessibility Maturity Model (DAMM) Series I detailed the Testing and Validation Dimension of DAMM.  In this post I’ll discuss the Support and Documentation Dimension, the aspects and artifacts associated with this dimension, and what each of the five maturity levels looks like for the this Dimension. (DAMM Definitions and Acronyms) The Support and Documentation Dimension measures the degree of maturity with which an organization providers accessible support services and documentation. This includes ensuring that support systems meet the communication needs of people with disabilities and that documentation is provided in an accessible or alternative… Read More

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