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Archive for the "Air Carrier Access Act (ACAA)" Topic

Reminder: Airlines Should Be Actively Working on Digital Accessibility

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Website accessibility requirements are officially in effect for airlines operating flights within or to the U.S. or selling tickets to the U.S. public. Under the Air Carrier Access Act (ACAA), these airlines are required to ensure that the public-facing content of their websites conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. Currently, air carriers need to make their core air travel services compliant, and make their entire site compliant as of December 12, 2016. Core air travel services are defined in 14 CFR 382.43 to include portions of the site related to seven core activities: Booking or… Read More

The Air Carrier Access Act: Monitoring and Certification

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This is the final post in a 4-part series on the ACAA On November 12, 2013 the Department of Transportation (DoT) issued rules (DOT-OST-2011-0177-0111) regarding the accessibility of carrier websites and ticket kiosks, which will require these sites and kiosks to be accessible to people with disabilities. The final rule was published in the Federal Register (FR Vol. 78 No. 218) on November 12, 2013 and went into effect on December 12, 2013. The principal provisions were published to 14 CFR 382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities? and 14 CFR 382.57… Read More

The Air Carrier Access Act: Kiosk Requirements

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This is the 3rd post in a 4-part series on the ACAA Automated kiosks operated by carriers at airports must be accessible to people with disabilities. The regulations require that 25% of kiosks installed after December 12, 2016 be accessible to people with disabilities and that 25% of all kiosks be accessible by December 12, 2022. The accessibility standards for automated airport kiosks are based on the U.S. Department of Justice’s (DoJ) Section 707, Automatic Teller Machines and Fare Machines 2010 ADA Standards, which are applicable to ATMs, fare machines and other selected accessibility criteria. The standards, however, are separate from those… Read More

The Air Carrier Access Act: Website Requirements

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This is the 2nd entry in a 4-part series on the ACAA U.S. and foreign air carriers operating flights to or selling tickets to the U.S. public are required to ensure that the public-facing content of websites that they own or control conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA. The requirements apply to both U.S. air carriers’ public-facing pages and foreign carriers’ public-facing pages that are used to advertise or sell to the U.S. public for air transportation that begins or ends in the U.S. The regulations apply to core air travel services… Read More

The Air Carrier Access Act: Overview

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This is the first in a four part series on the Air Carrier Access Act (ACAA) The Air Carrier Access Act of 1986 (ACAA) prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. In March 1990, the Department of Transportation (DoT) issued a rule defining the rights of passengers and the obligations of air carriers as a direct result of this law. On November 12, 2013 the DoT issued rules (DOT-OST-2011-0177-0111) regarding the accessibility of carrier websites and ticket kiosks, which will require these sites and kiosks… Read More

Air Carrier Access Act – Web Accessibility Requirements

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U.S. and foreign air carriers operating flights to or selling tickets to the U.S. public are required to ensure that the public-facing content of websites that they own or control conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA. If enacted, the proposed requirements will not just apply to U.S. air carriers’ public-facing pages; they will also apply to foreign carriers’ public-facing pages that are used to advertise or sell to the U.S. public for air transportation that begins or ends in the U.S. In addition, carriers will be held responsible for the activities of… Read More

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