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Archive for the "Travel & Hospitality Industry" Topic

Getting There and Back Again: Air Travel for People with Disabilities

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When booking air or ground transportation, travelers with disabilities come across myriad problems. Today, we’ll look at the Air Carrier Access Act (ACAA) and the important functions of the air travel experience that should be accessible to all travelers, regardless of disability. Air Travel & the ACAA Requirements Website accessibility requirements are in effect for airlines operating flights within or to the U.S. or selling tickets to the U.S. public. Under the Air Carrier Access Act (ACAA), these airlines are required to ensure that the public-facing content of their websites conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level… Read More

Making Travel Websites Accessible to People with Disabilities

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Travelers with disabilities come across many barriers when planning, booking, and taking a trip, whether for business or pleasure. Some of these may only be minor inconveniences, but others can make travel extremely difficult or even impossible without help. When thinking about disability, organizations think first about those who are blind, deaf, or in a wheelchair. However, it is important to consider the full range of disabilities, including “invisible” ones like colorblindness, arthritis, autism, or dyslexia. These conditions can affect how travelers interact with your websites, mobile apps, kiosks, or other information and communications technology. While the Americans with Disabilities… Read More

Air Carrier Access Act – Web Accessibility Requirements

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U.S. and foreign air carriers operating flights to or selling tickets to the U.S. public are required to ensure that the public-facing content of websites that they own or control conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA. If enacted, the proposed requirements will not just apply to U.S. air carriers’ public-facing pages; they will also apply to foreign carriers’ public-facing pages that are used to advertise or sell to the U.S. public for air transportation that begins or ends in the U.S. In addition, carriers will be held responsible for the activities of… Read More

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