Most retailers understand that physical spaces need to conform to specific design requirements for accessibility under the ADA, but in recent years the scope of this law is being interpreted more broadly to include websites and mobile apps. An increasing number of retailers, both online and brick and mortar, are facing lawsuits relating to the accessibility of their digital assets. This webinar covered:
- Current ADA requirements for retailers & expected changes
- Recent lawsuits and settlements
- Costs of retrofitting vs. building in accessibility from the start and phasing in with website and mobile app updates
- A recommended 3-phase approach to mitigating legal risk, enhancing your users’ experience, and monitoring ongoing compliance
- A look at just how much potential revenue is lost due to an inaccessible website
Over the last 20 years, litigation in the area of the Americans with Disabilities Act (ADA) as applied to the Internet has drastically increased. The U.S. Department of Justice has stepped up active enforcement of websites as a matter of ADA enforcement and is actively pursuing ADA litigation against web-based businesses. If your small bank, credit union, or banking association has received a demand letter, or are undergoing litigation under the ADA, it can be overwhelming.
SSB BART Group has a long history of experience working with counsel as a technical expert in settlements as well as working directly with design, development, quality assurance, and product management teams to implement the requirements of settlements. This presentation took a look at the lessons we’ve learned along the way to avoid pitfalls and have a successful accessibility program.
- Where Things Stand – Legal, Enforcement and Regulatory Status
- Dealing with Demand Letters & Litigation
- Sample Settlement Language (and Language to Avoid or Clarify)
If you are part of an organization that provides audio or video entertainment, advanced communications, or any other sort of telecom product or service, you need to be well-versed in the requirements of the 21st Century Communications & Video Accessibility Act (CVAA) and the Communications Act.
Topics covered in our free webinar:
- The scope of the CVAA and other laws as they pertain your industry
- Requirements for compliance including recordkeeping
- The best way to address the requirements and manage your legal risk, whether you’re new to accessibility or trying to maintain compliance
Additional Accessibility Topics - The EU Directive on Digital Accessibility: EU Public Sector Sites and Mobile Apps Demystified
In October of 2016, the European Union passed Directive 2016/2102/EU, which required websites and mobile apps of public sector bodies to be accessible. The Directive entered into force on December 22, 2016. This represents a move towards harmonization of digital accessibility standards in Europe, and if you are in Europe or do business in Europe, you need to know how the Directive affects you. SSB BART Group’s CEO Tim Springer held a free webinar to discuss the most salient points of the EU Directive:
- The economic and social drivers that led to the creation of the Directive
- What is covered by the Directive, as well as notable exclusions
- How the Directive may affect the private sector
- The responsibilities of public sector bodies and their Member States
Additional Accessibility Topics - Accessibility in the Healthcare Industry: Impact, Legal Risk, and the Path to Compliance
One out of every five people in the U.S.—that’s 56 million Americans—has a disability, and like all Americans, those individuals need access to healthcare. On top of that, the baby boomer generation will be changing the healthcare landscape in the next decade as they age into limited vision, hearing, and mobility – limitations that create challenges in accessing healthcare services and technology.
Providing accessible electronic and information technology is more important than ever, and not only because it’s the right thing to do for your consumers. Laws and regulations such as Section 1557 of the Affordable Care Act, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act prohibit discrimination on the basis of disability. The past few years has seen a steady increase in digital accessibility related litigation and structured settlements in the healthcare industry.
SSB’s Chief Accessibility Officer Jonathan Avila and attorney David McDowell of Morrison & Foerster LLP explored:
- Which exciting new development in the doctor’s office isn’t accessible
- The simple way of making a tiny health tracking device accessible to the blind
- What types of healthcare technologies are being targeted with legal actions
- The results of structured negotiation in the healthcare industry
- Why accessibility requirements won’t change even if/when the ACA is repealed
- What it means to be WCAG 2.0 compliant (in non-techy speak)
In this year’s installment of our popular Digital Accessibility Trends series, SSB’s CEO Tim Springer shared key digital accessibility trends and developments, and discussed the current state and projections for:
- The Market
- Laws and Regulations
You might think your website is accessible… but did you remember your documents? From Word docs and PDFs to spreadsheets and slide decks, they all need to be accessible. But where do you even start?
SSB BART Group CEO Tim Springer and OpenText VP Steve Jones share key trends and developments in digital accessibility and electronic documents including:
- Just who are we talking about when we say “persons with disabilities?” (hint: the answer is actually a lot broader than you’d imagine… and it’s about to get bigger)
- The rising growth of mobile – is it helping or hindering digital accessibility?
- Drowning in the alphabet soup of laws and regulations? We’ll spoon up exactly what’s relevant including upcoming changes you can start planning for now and how they will affect electronic document accessibility requirements.
- How assistive technology (AT) “reads” digital content and what the current trends are in free vs. costed AT.
- Strategies for document accessibility – what to do whether you have a mountain of old documents or a steady stream of new documents being created by many different people in and out of your organization.
If your organization makes hardware that includes the capability (directly or through apps) to receive, playback, or record video programming or has two-way communication features such as email, browsers, VOIP calling, text messaging, or video conferencing, you need to be well-versed in the requirements of the 21st Century Communications & Video Accessibility Act (CVAA), the Communications Act, and other accessibility requirements. Whether you make mobile phones, laptops, or TVs accessibility requirements apply based on the capabilities in your products, do you know what specific accessibility regulations must be met, how to verify them, and what records to keep?
Introduction to the DAMM Audit, which provides benchmark ratings of an organization’s current accessibility program, identifies strengths and weaknesses, reveals development/acquisition risks, and determines overall accessibility capability and maturity level ratings
In-depth review of the three dimensions of DAMM-HR: The Recruiting and Job Applications Dimension which measures the maturity of the recruiting and job application process as it pertains to people with disabilities; the Reasonable Accommodations Dimension which measures the extent to which the organization has a defined process in place for implementing accommodations in the workplace; and the Staff Evaluations Dimension which measures the extent to which the organization has a defined process in place for evaluating staff competencies with respect to accessibility.