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How to Avoid an OCR Complaint

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The Office for Civil Rights (OCR) within the Department of Education (DOE) is responsible for collecting and investigating discrimination complaints at educational institutions. OCR will investigate complaints from every level of education, including colleges and universities. In 2016 alone, OCR received nearly 6,000 complaints on the basis of disability, 600 of which were in the area of digital accessibility alone. This number represents a 55 percent increase in the number of digital accessibility complaints from 2015 and, a 511 percent increase since 2011, when OCR started tracking this kind of complaint. So what sorts of questions should you be asking… Read More

Level Access Partners with the American Bankers Association to Help its Members Achieve Digital Accessibility

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VIENNA, VIRGINIA — Level Access (formerly SSB BART Group) announced a new endorsement by the American Bankers Association (ABA), through its subsidiary, the Corporation for American Banking. The announcement was made on Monday at the ABA’s Regulatory Compliance Conference in Orlando. The suite of products offered by Level Access helps financial institutions test, fix, and maintain their websites and mobile apps to ensure they are compliant with accessibility standards and accessible to users with disabilities. The ABA chose Level Access after a lengthy review process, citing the company’s history in—and single focus on—digital accessibility. “Level Access’s product set offers banks several… Read More

Winn-Dixie Decision in Florida Sets Landmark Precedent in Digital Accessibility

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For the first time ever, a court has ruled that failure to make a website accessible violated Title III of the Americans with Disabilities Act. In a landmark decision, Judge Robert Scola Jr. of the Southern District of Florida ruled that grocery chain Winn-Dixie’s website violated Title III and ordered to make its website WCAG 2.0 compliant. The case, Gil v. Winn Dixie Stores, Inc., centered on the inability of the plaintiff, Juan Carlos Gil, to access Winn-Dixie’s website. Gil is legally blind and has cerebral palsy, and accesses the internet through the use of screen reader software. The focus… Read More

Traveling with Disabilities: Ground Transportation, Hotels, & Entertainment

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In our final installment of this series on digital accessibility for the travel and hospitality industry, we look at ground transportation, hotels, and entertainment. Please click here for Part One and Part Two. Ground Transportation Booking rental cars, taxis, ride shares, trains, and busses come with many of the same difficulties as booking air travel: Websites or apps that do not work with screen readers Important information written on images (and missing alt text) Date picker fields that are not accessible without using a mouse PDF schedules that are not tagged properly Physical accessibility information not listed on the website… Read More

How to Improve Your Accessibility Testing (For Beginners) Webinar Q & A

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In Tuesday’s webinar, SSB BART Group’s Senior Accessibility Consultant Owen Edwards and Accessibility Analyst James Thompson outlined a checklist-based approach to accessibility testing, and examined what details need to be included on setup and testing to ensure consistent, reliable results. This post contains their responses to audience questions posed during and after the presentation. Missed the webinar? No problem! You can access the webinar recording, slides, and CART transcript here: How to Improve Your Accessibility Testing (For Beginners) Webinar Resources. Webinar Q & A Q: How do you adjust your testing methods when reviewing Responsive Web Design websites? // After the initial web test,… Read More

Getting There and Back Again: Air Travel for People with Disabilities

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When booking air or ground transportation, travelers with disabilities come across myriad problems. Today, we’ll look at the Air Carrier Access Act (ACAA) and the important functions of the air travel experience that should be accessible to all travelers, regardless of disability. Air Travel & the ACAA Requirements Website accessibility requirements are in effect for airlines operating flights within or to the U.S. or selling tickets to the U.S. public. Under the Air Carrier Access Act (ACAA), these airlines are required to ensure that the public-facing content of their websites conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level… Read More

Celebrate Global Accessibility Awareness Day

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Today, people from around the world are celebrating Global Accessibility Awareness Day (GAAD), a community-driven effort to raise awareness and discussion about digital accessibility. GAAD was created in 2011 to get people talking, thinking, and learning about the importance of digital accessibility for users with disabilities. GAAD was inspired by a blog post by co-founder Joe Devon, who noticed that web developers were not doing enough to make websites and mobile apps accessible. There are public events to celebrate GAAD in 18 countries on six continents, including 16 in the United States and six in Canada. Even if there is not a… Read More

Making Travel Websites Accessible to People with Disabilities

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Travelers with disabilities come across many barriers when planning, booking, and taking a trip, whether for business or pleasure. Some of these may only be minor inconveniences, but others can make travel extremely difficult or even impossible without help. When thinking about disability, organizations think first about those who are blind, deaf, or in a wheelchair. However, it is important to consider the full range of disabilities, including “invisible” ones like colorblindness, arthritis, autism, or dyslexia. These conditions can affect how travelers interact with your websites, mobile apps, kiosks, or other information and communications technology. While the Americans with Disabilities… Read More

Section 508 Timeline Comes Into Focus

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With the final rule of the Section 508 Refresh now published, we now have a fairly clear picture of the timetable for Section 508 compliance. The compliance date for conformance to the revised standards for information and communication technology (ICT) that is used, maintained, or developed is January 18, 2018.  The Federal Acquisition Regulatory Council (FAR) has not issued a new procurement policy, establishing the compliance date for procured ICT, but is required to do so within six months of the final rule being published. We anticipate that the date for compliance will be the same date January 18, 2018,… Read More

Accessibility and PDF Table of Contents

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This is the final installment of a three-part blog series on PDF and table accessibility. Please click here for Part One and Part Two. If there is a Bible for PDF accessibility, it is the 14th chapter of ISO 32000_2008, the ur-text of the PDF standard. For any Scripture, of course, there is commentary, and the latest is ISO 14298-1-2016. Nowhere in the core documents defining PDF accessibility is there any complete, definitive description of how to create a table of contents. That is why, when we review PDF tables of contents, there are so many variations in how they are… Read More

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